Delivery and Claims
The supplier is responsible for delivering work in accordance with the terms and specifications outlined in the offer.
All claims and complaints must be submitted in writing to: matti.kiviharju@i4ware.fi, and the supplier must be given a reasonable time to correct any identified issues. The supplier’s liability for damages is limited to the total amount of fees paid by the Customer for the specific contract.
Right to Suspend or Cancel Assignment
The supplier has the right to suspend or cancel the assignment if the Customer fails to meet payment obligations or does not provide the information required to carry out the project within 60 days of a written request from the supplier. In case of cancellation or suspension, any payments already made are non-refundable.
Force Majeure
Neither i4ware nor the Customer shall be held liable for any delay or failure in performance resulting from extraordinary events or circumstances beyond the control of the parties. These include, but are not limited to: acts of God, earthquakes, labor disputes, supply shortages, riots, wars, fires, epidemics, transportation difficulties, or any other recognized events of force majeure. The obligations and rights of the excused party shall be extended day-to-day for the duration of the excusable delay.
Governing Laws and Disputes
This Agreement, and the relationship between i4ware and the Customer, shall be interpreted, governed, and enforced under the laws of Finland, without reference to its conflict of law principles.
All disputes arising out of or in connection with this Agreement, and the relationship between i4ware and the Customer, shall fall under the exclusive jurisdiction of the Helsinki District Court, Finland.
No Warranty
Except as explicitly stated, the Software is provided “as is” and “as available” without any express or implied warranty of any kind, including, but not limited to, implied warranties of performance, merchantability, or fitness for a particular purpose. i4ware does not guarantee that the Software will be error-free, complete, or correct. Evaluation copies are provided for Customers to assess the Software before committing.
Third-Party Services and Software
i4ware is not responsible for any third-party services, systems, or software, including but not limited to: housing company internet connections, the customer’s own internet or mobile subscriptions, email servers, internet network devices, web hosting services, virtual servers, as well as both closed-source and open-source software.
i4ware is not liable for ensuring that the above-mentioned third-party services or software operate together with the delivered systems, nor is the provider responsible for any compatibility issues that may arise.
Any integrations, compatibility investigations, troubleshooting, or other work tasks related to third-party services or their implementation are considered separate and billable services.
On-Site (Commissioned) Work
All on-site commissioned work is billable based on the hourly rate. This also applies in situations where the provider’s representative is waiting at the customer’s premises without any active work being performed, or when the provider has been requested to come to the customer’s office but actual work cannot be carried out.
All meetings, appointments (remote or on-site), and the time spent on them are also billable according to the hourly rate.